Terms and Service – North Star Disability Services
Last Updated: April 10, 2025
1. Introduction
Welcome to North Star Disability Services Pty Ltd (“North Star Disability”, “we”, “our”, or “us”). These Terms and Service (“Terms”) govern your access to and use of our website at www.northstardisability.com.au and the services we provide as a registered National Disability Insurance Scheme (NDIS) service provider.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
2. About North Star Disability Services
North Star Disability Services Pty Ltd is a registered NDIS service provider operating in Australia. We provide personalised disability support services to help individuals thrive at every stage of life.
3. NDIS Service Provision
3.1 Registered Provider Status
North Star Disability Services Pty Ltd is registered with the NDIS Quality and Safeguards Commission and complies with all applicable registration requirements, including adherence to the NDIS Practice Standards and NDIS Code of Conduct.
3.2 Service Agreements
When you engage our services as an NDIS participant, we will establish a separate Service Agreement with you that outlines the specific supports to be provided, associated costs, cancellation policies, and other particulars relevant to your individual support plan. The Service Agreement will complement these Terms and should be read in conjunction with them.
3.3 Participant Rights
As an NDIS participant receiving our services, you have the right to:
- Be treated with respect and dignity
- Receive quality services that meet the NDIS Practice Standards
- Have your privacy and confidentiality maintained
- Make informed choices about your supports
- Provide feedback or make complaints without fear of retribution
- Request changes to your supports or terminate services in accordance with your Service Agreement
3.4 Cancellation Policy
Our cancellation policy aligns with the NDIS Pricing Arrangements and Price Limits. Specific cancellation terms, including required notice periods, will be detailed in your individual Service Agreement.
4. Website Use
4.1 General Use
You may use our website for lawful purposes and in accordance with these Terms. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website or any connected systems
- Use the website to transmit malware or other harmful code
- Interfere with the proper functioning of the website
- Impersonate any person or entity
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website
4.2 Intellectual Property
All content on this website, including text, graphics, logos, images, audio clips, and software, is the property of North Star Disability Services or its content suppliers and is protected by Australian and international copyright and intellectual property laws.
You may view, download, and print content from our website for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices.
4.3 Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
5. Privacy and Data Protection
5.1 Collection and Use of Personal Information
North Star Disability Services is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect personal information necessary to provide our services, including but not limited to:
- Contact details
- Health and medical information
- Information about your disability and support needs
- NDIS plan details
- Financial information for billing purposes
We only collect information that is reasonably necessary to provide our services. For detailed information on how we collect, use, disclose, and protect your personal information, please refer to our Privacy Policy, which is available on our website.
5.2 Confidentiality
We maintain strict confidentiality of all personal and sensitive information provided to us. We will not disclose your information to third parties except:
- With your consent
- Where required or authorised by law
- To third parties involved in providing services to you, such as other healthcare providers
- As necessary to provide our services or to claim payment for services
- As required for quality assurance, compliance, or audit purposes
5.3 Data Security
We implement appropriate technical, organisational, and physical safeguards to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
6. Payment and Billing
6.1 NDIS Funding
For NDIS participants, we will claim payment for services directly from the NDIS in accordance with your NDIS plan and Service Agreement. Where services are not funded by the NDIS or exceed your plan’s funding, you will be responsible for payment as outlined in your Service Agreement.
6.2 Additional Costs
Any additional costs not covered by NDIS funding (such as entrance fees, event tickets, meals, etc.) will be your responsibility unless otherwise agreed in writing. These costs will be clearly communicated to you before they are incurred.
7. Service Quality and Complaints
7.1 Quality Commitment
North Star Disability Services is committed to providing high-quality services that comply with the NDIS Practice Standards and meet or exceed participant expectations.
7.2 Feedback and Complaints
We value your feedback and encourage you to share your thoughts on our services. If you have a complaint or concern, please contact us directly to discuss the issue.
You have the right to:
- Have your complaint taken seriously and addressed promptly
- Be treated with respect throughout the complaint process
- Have your complaint handled confidentially
- Involve an advocate or support person of your choice
You may also contact the NDIS Quality and Safeguards Commission to make a complaint about our services at any time.
8. Limitation of Liability
To the maximum extent permitted by law, North Star Disability Services:
- Excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would contravene any statute or cause any part of this agreement to be void
- Limits its liability for breach of any non-excludable condition or warranty to the supply of the services again or payment of the cost of having the services supplied again
North Star Disability Services will not be liable for any indirect, special, or consequential loss or damage arising from your use of our website or services, including loss of profits, business interruption, or loss of data.
9. Indemnity
You agree to indemnify and hold harmless North Star Disability Services, its directors, officers, employees, and agents from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from or alleged to result from your use of our website or services in a manner that violates these Terms.
10. Changes to Terms
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of our website or services after we post any modifications will constitute your acknowledgment and acceptance of the modified Terms.
11. Governing Law
These Terms are governed by the laws of the state or territory in Australia in which North Star Disability Services operates, without giving effect to any principles of conflicts of laws. You agree to submit to the exclusive jurisdiction of the courts in that state or territory for the resolution of any disputes arising out of these Terms or your use of our website or services.
12. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
13. Contact Information
If you have any questions about these Terms, please contact us at:
North Star Disability Services Pty Ltd
Phone: 0 421 166 582
Address: 210/1510 Pascoe Vale Road, Coolaroo VIC 3048
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Service.
